Andhra Pradesh expands public grievance redressal system to mandal, divisional, municipal level

The State government announced the expansion of its Public Grievance Redressal System (PGRS) to the mandal, divisional, and municipal levels starting from Monday (June 23).

The significant step towards responsive governance aims to make grievance resolution more accessible and prompt for citizens across the State.

District Collector K. Vetriselvi said that the programme, which was previously limited to district level, is now being decentralised to bring the system closer to the people. Citizens will be able to submit their complaints directly at local mandal, divisional, or municipal offices.

The district-level PGRS programme will also continue as scheduled on June 23 at 10 a.m. at the Godavari Conference Hall in the Eluru Collectorate, ensuring no disruption in the existing grievance services.

To further enhance accessibility, the government has urged citizens to utilise the online platform https://meekosam.ap.gov.in for lodging complaints and tracking their status. For phone-based assistance, the toll-free number 1100 remains active.

Ms. Vetriselvi emphasised that the upgraded system ensures faster communication of grievances to concerned departments and facilitates timely resolution. She encouraged the public to take full advantage of this extended facility to address their issues effectively.

The move is part of the State’s broader push toward transparent and decentralised governance, empowering citizens at the grassroots level with efficient service delivery and redressal mechanisms, she said.